OLUWASOLAFUNMI OYEBAJO STEPHEN
Relationship Manager
Lagos, NG.About
Highly accomplished Relationship Manager with a proven track record in driving business growth and enhancing customer satisfaction across diverse sectors, including finance, technology, and e-commerce. Adept at leveraging digital engagement and strategic communication to cultivate lasting client relationships, optimize cross-selling, and consistently achieve revenue growth in fast-paced, remote-first environments.
Work
Sterling Bank Plc
|Relationship Manager
Lagos, Lagos, Nigeria
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Summary
Currently serving as a Relationship Manager, cultivating strong client relationships and driving financial product adoption and customer satisfaction within a dynamic banking environment.
Highlights
Cultivate and strengthen client relationships through proactive engagement and personalized financial solutions, ensuring high levels of customer satisfaction and retention.
Identify and capitalize on cross-selling and upsell opportunities for banking products and services, directly contributing to enhanced client portfolios and revenue growth.
Effectively manage and resolve complex customer complaints, ensuring timely resolution and maintaining a positive client experience.
Develop and implement strategic customer retention programs, increasing customer loyalty and improving overall service experience.
Streamline the onboarding process for new clients, providing comprehensive support and guidance to facilitate seamless integration.
Deliver expert financial guidance, planning, and advisory services, empowering clients to achieve their long-term financial objectives.
Alpha Technologies Limited
|Business Development Manager
Lagos, Lagos, Nigeria
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Summary
Spearheaded business development initiatives for a technology firm, focusing on client acquisition, strategic partnerships, and driving sales growth.
Highlights
Cultivated and nurtured key business relationships with both existing and prospective clients to expand market reach and foster long-term partnerships.
Designed and executed tactical business growth strategies, contributing to increased market penetration and revenue expansion.
Successfully negotiated and closed sales agreements with clients, securing new business and achieving sales targets.
Developed and delivered compelling sales presentations, effectively showcasing the company's value proposition to diverse client audiences.
Conducted in-depth market research to identify prospective clients and inform strategic planning, compiling comprehensive weekly and monthly reports.
Represented the company at industry trade shows and events, expanding network and generating new business leads.
Managed client inquiries and requests promptly, ensuring high levels of client satisfaction and fostering trust.
Javalytic Nigeria
|Customer Support Officer
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive customer support and ensured compliance for a technology company, resolving issues and enhancing service quality.
Highlights
Executed thorough KYC and due diligence procedures on customer transactions, mitigating risks and ensuring regulatory compliance.
Communicated critical product updates and enhancements to customers, improving service quality and user experience.
Resolved a high volume of customer inquiries efficiently and professionally, maintaining exceptional service standards.
Naturebest Organic
|E-Commerce Specialist
Lagos, Lagos, Nigeria
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Summary
Managed e-commerce marketing campaigns and growth initiatives to boost brand awareness and drive website traffic for an organic product company.
Highlights
Managed comprehensive digital marketing campaigns, significantly increasing brand awareness and driving measurable website traffic.
Identified key growth opportunities and developed strategic initiatives, successfully expanding market share for organic products.
Collaborated cross-functionally with internal teams to develop engaging customer experiences and optimize marketing content strategy.
Monitored and optimized digital advertising campaigns across Google and social media platforms, enhancing campaign performance and ROI.
Analyzed client needs and tailored e-commerce solutions, consistently meeting and exceeding client objectives.
Education
Olabisi Onabanjo University
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BSc
Sociology
The Polytechnic, Ibadan
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ND
Office Technology and Management
Languages
English
Native
Yoruba
Fluent
Certificates
The Fundamentals of Digital Marketing
Issued By
Google Digital Garage
Skills
Client Relationship Management
Customer Relationship Management, Client Retention, Customer Loyalty, Financial Advisory, Personalized Solutions, Stakeholder Management.
Customer Service & Support
Issue Resolution, KYC (Know Your Customer), Due Diligence, Complaint Management, Service Quality, Customer Engagement.
Data Analysis & Reporting
Data Interpretation, Performance Monitoring, Weekly Reports, Monthly Reports.
Office Productivity Suite
Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
Soft Skills
Problem Solving, Fast Learner, Adaptability, Teamwork, Communication Skills, Attention to Detail, Product Knowledge.
Business Development & Sales
Sales Strategy, Market Penetration, Lead Generation, Sales Negotiation, Cross-selling, Upselling, Strategic Partnerships.
Digital Marketing & E-commerce
E-commerce Strategy, Brand Awareness, Website Traffic Generation, Digital Campaign Management, SEM, Social Media Marketing, Google Ads, Campaign Optimization, Market Research.