OLUWASOLAFUNMI OYEBAJO STEPHEN

Currently serving as a Relationship Manager, cultivating strong client relationships and driving financial product adoption and customer satisfaction within a dynamic banking environment.

• Cultivate and strengthen client relationships through proactive engagement and personalized financial solutions, ensuring high levels of customer satisfaction and retention.
• Identify and capitalize on cross-selling and upsell opportunities for banking products and services, directly contributing to enhanced client portfolios and revenue growth.
• Effectively manage and resolve complex customer complaints, ensuring timely resolution and maintaining a positive client experience.
• Develop and implement strategic customer retention programs, increasing customer loyalty and improving overall service experience.
• Streamline the onboarding process for new clients, providing comprehensive support and guidance to facilitate seamless integration.
• Deliver expert financial guidance, planning, and advisory services, empowering clients to achieve their long-term financial objectives.

Spearheaded business development initiatives for a technology firm, focusing on client acquisition, strategic partnerships, and driving sales growth.

• Cultivated and nurtured key business relationships with both existing and prospective clients to expand market reach and foster long-term partnerships.
• Designed and executed tactical business growth strategies, contributing to increased market penetration and revenue expansion.
• Successfully negotiated and closed sales agreements with clients, securing new business and achieving sales targets.
• Developed and delivered compelling sales presentations, effectively showcasing the company's value proposition to diverse client audiences.
• Conducted in-depth market research to identify prospective clients and inform strategic planning, compiling comprehensive weekly and monthly reports.
• Represented the company at industry trade shows and events, expanding network and generating new business leads.
• Managed client inquiries and requests promptly, ensuring high levels of client satisfaction and fostering trust.

Provided comprehensive customer support and ensured compliance for a technology company, resolving issues and enhancing service quality.

• Executed thorough KYC and due diligence procedures on customer transactions, mitigating risks and ensuring regulatory compliance.
• Communicated critical product updates and enhancements to customers, improving service quality and user experience.
• Resolved a high volume of customer inquiries efficiently and professionally, maintaining exceptional service standards.

Managed e-commerce marketing campaigns and growth initiatives to boost brand awareness and drive website traffic for an organic product company.

• Managed comprehensive digital marketing campaigns, significantly increasing brand awareness and driving measurable website traffic.
• Identified key growth opportunities and developed strategic initiatives, successfully expanding market share for organic products.
• Collaborated cross-functionally with internal teams to develop engaging customer experiences and optimize marketing content strategy.
• Monitored and optimized digital advertising campaigns across Google and social media platforms, enhancing campaign performance and ROI.
• Analyzed client needs and tailored e-commerce solutions, consistently meeting and exceeding client objectives.